Figure Skating Store Return & Shipping Policy
Business Hours & Customer Support
Hours of Operation: Monday–Friday, 9:00 AM–5:00 PM PST.
Customer Support: We respond to emails within one business day. To cancel or adjust an order, please call 818-785-2002 or (866)976-8662 during business hours before your order is marked as shipped or partially shipped, or submit a support ticket.
support@figureskatingstore.com
Non-Business Days: Saturdays, Sundays, and national holidays are considered non-business days.
Checkout+ Return Coverage
Checkout+ is an optional add-on available at checkout that provides both free return shipping and package protection for your order.
- **Free Return Shipping**: If you need to return an item for an exchange, refund, or store credit, your return shipping label is covered.
- **Package Protection**: If your package is lost, stolen, or damaged in transit, you can submit a claim, and upon approval, receive a same-item replacement at no extra cost.
- Checkout+ cannot be cancelled or refunded after purchase and will not be included in store credit or refund amounts.
- Coverage cannot be added to an order after it has been placed.
If you purchased Checkout+, you can initiate your return anytime using our self-serve Returns Portal here. If you did not purchase Checkout+, standard return shipping fees apply.
Returns
60-Day Return Policy
Items may be returned within 60 days of delivery, provided they are in new, unused condition with all original packaging and tags intact.
We value our customers and understand the challenges of finding the right fit. Our team is happy to assist with sizing. Please feel free to call or email us during business hours.
Condition of Returned Merchandise
Returned products must be in the same condition in which they were originally shipped.
Products returned with detached tags, damaged manufacturer-supplied boxes, damaged packaging, damage to the product, or signs of wear may either be refused or assessed a fee ranging from $5 up to 50% of the item's value, depending on the condition of the item and circumstances of the return.
This fee is intended to compensate for items or packaging that must be replaced or for merchandise that can no longer be sold in its original condition.
If an item is returned in a condition other than exactly how it was shipped by us, you agree that we may assess an appropriate fee. We will be fair in determining the fee and will provide you with options before charging it. If you are not satisfied with our proposed resolution, you may choose to have the item returned to you.
We reserve the right to refuse a return when an item is returned in a condition that is no longer sellable.
Restocking Fee
We only charge restocking fees on Jerry's Skating Dresses and Apparel and Elite Expression Dresses and Apparel due to tariffs.
The restocking fee is 25% of the total dollar amount of the affected items. The tarriff fee is already calculated into the item price, so when we refund you the tariff part of the fee is not refunded back since it has already been paid to US border customs.
Non-Returnable Items — Final Sale
All hosiery items, including tights, socks, and similar products, are FINAL SALE and are not eligible for return. Returns of these items will be denied.
Original Shipping Charges
Original shipping charges are non-refundable. Refunds are issued for the product price only.
Exchanges
Exchanges must be completed within 60 days of receipt of the original product. We must receive the item by day 60.
Items must be in new condition with all tags and original packaging intact.
The buyer is responsible for shipping the item back to us. For customers within the 48 mainland United States, we will ship the exchanged item back to the buyer free of charge.
This policy does not apply to Alaska, Hawaii, Puerto Rico, or U.S. Protectorates. Customers in these locations are responsible for shipping charges both ways.
We do not cover shipping for the exchange of an item that has already previously been exchanged.
Returning Ice Skates
When returning ice skates, please position the blades in opposite directions, the same way the skates were originally shipped to you. This helps prevent the blades from damaging the skate boots during transportation.
If skates are packaged incorrectly and become damaged during return shipping, a restocking fee may be charged depending on the extent of the damage.
Defective or Incorrect Items
To report a defective or incorrect item, initiate a return through our Returns Portal within 72 hours of receipt and select "Defective Item" or "Incorrect Item Received" as your reason. Include photos of the issue in your return request, and our team will review and provide a resolution.
Items Damaged by the Courier
All courier damaged shipments must be reported within 24 hours of receiving the item, please keep all packaging intact as it will be used to file an insurance claim. To report damage, initiate a return through our Claims Portal and select "Damaged in Shipping" as your reason. Include photos of the damage and packaging in your return request. If you discard the packaging or fail to report the issue on time, your claim has a higher chance of being refused. Courier damaged items are covered by courier insurance.
We will work with you to resolve the issue.
Sizing Advice Disclaimer
Sizing assistance is based on the information you provide to us and on manufacturer sizing charts. Therefore, we cannot assume liability for incorrect sizes.
Free prepaid return labels are not provided for returns resulting from sizing recommendations unless the fitting occurred in-store.
Return Instructions
Please package returned merchandise carefully so that it will not be damaged during transportation. We are not responsible for damage to merchandise that occurs during return transportation.
When returning skates, position the blades in opposite directions as described above.
Please insure your return package. Lost-in-transit returns will not be refunded.
Return Labels
We do not provide free prepaid return labels unless we made an error.
You may purchase a prepaid return label through our website.
Return & Exchange Address
All returns and exchanges must be shipped to:
FIGURE SKATING STORE — RETURNS
8121 Remmet Ave.
Canoga Park, CA 91304
Refused or Undeliverable Packages
If your package is returned to us as refused or undeliverable, we will attempt to contact you within 72 hours of receiving it.
If we're unable to reach you, we will refund your order less any shipping costs we incurred. Both outgoing shipping and return shipping charges will be deducted from your refund.
Packages returned as undeliverable may incur return fees exceeding $20 domestically and up to $300 internationally, depending on the package size.
Shipping Policy
Processing Times
Orders placed after 7:00 AM PST ship the next business day.
Orders typically ship within 1–2 business days.
Standard shipping generally takes 5–7 business days.
Processing times for specialty brands, including Jerry's Ice Skating Apparel, may vary.
Expedited Shipping
Expedited shipping is available by phone request for an additional fee.
Please call 818-785-2002.
Domestic Shipping
We use USPS, UPS, or FedEx for domestic shipping.
If you prefer a specific courier, please request it by phone. Otherwise, we may substitute an equivalent service for expedited delivery.
Domestic Package Insurance
UPS and FedEx packages include $100 of insurance.
If additional insurance is purchased and the package cannot be located after delivery, we will pursue a claim.
International Shipping
International shipping options include:
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FedEx Economy: 1–2 weeks delivery + 2–3 days processing
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FedEx Express: Up to 1 week delivery + 1–2 days processing
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Priority Mail: 2–3 weeks delivery + 2–3 days processing
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Priority Mail Express: 5–7 business days delivery + 1–2 days processing
All international parcels have the possibility of being delayed or held by customs. We are not responsible for customs delays because they are outside of our control.
Duties, Taxes, Customs & Import Fees
Your country's import duties, taxes, and fees are not included in your order total.
International orders are generally subject to local import duties and taxes, including VAT. These charges become due when the shipment arrives in the destination country.
The customer is responsible for all applicable import duties, taxes, fees, and compliance with the laws and regulations of the destination country.
FigureSkatingStore.com is not responsible for additional import-related charges.
IMPORTANT — Refusing Customs Charges
If you refuse to pay customs fees to your country's customs broker, those fees may still be charged to us at the rate originally quoted to you, along with storage and return fees.
If the package is returned to us, these charges will be deducted from your refund. Please do not refuse customs charges unless you understand these consequences.
International Shipping Security
For your protection, we may contact you to verify your identity in order to prevent credit card fraud.
If we are unable to verify your identity, we will not ship the order and will issue a refund.
International Package Insurance
We insure international packages free of charge to provide a full refund in the event that a package is lost.
If an international shipment is returned to us because it was undeliverable or because the recipient was unavailable, we will contact the customer by email.
The returned shipment will be held for up to 30 days. During that period, the buyer may contact us, provide a different shipping address, and pay another shipping fee.
If we are unable to reach you during the 30-day period, we will refund your order less the shipping costs you originally paid.
If shipping was originally free or discounted, the actual shipping charges that we paid to the carrier will be deducted from the refund.
Refused or undeliverable international shipments may also result in significant deductions from the refund because we may be charged customs fees, return shipping fees, and the original postage charge.
Holidays & Non-Business Days
The following days are not considered business days and are not included when calculating shipping timeframes:
Weekends: Saturdays and Sundays.
Holidays: New Year's Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas Day.
For additional questions or concerns, please contact us at:
support@figureskatingstore.com
(866) 976-8662